Customer’s Reviews

February 20, 2023

Karen Haines
Lancaster, PA

ServiceMaster has been wonderful! After the shock of going through a fire with smoke damage, we were assisted by a team of ServiceMaster employees who were kind, respectful and patient with us as they cleaned, organized and restored our home. We were able to return to our home in a few months. We had additional work where the fire took place, and they did a great job with the continued work as well. Each person we dealt with was knowledgeable and would ask us how we wanted things and made sure what was done was to our satisfaction. We can not say enough good things about this Company. Skip, John and crew are some of the best people we’ve ever worked with.

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Response From ServiceMaster Assured Cleaning

February 28, 2023

Karen - I am so glad ServiceMaster was there for you when needed. Thank you for the AWESOME review.

November 19, 2022

N.G.
Pottstown, PA

We had a great experience. They were quick to come out and assess the problem and get the clean up started.

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Response From ServiceMaster Assured Cleaning

November 22, 2022

Thank you Nicole for the great review on ServiceMaster. I am so glad we were able to help determine the water source and get your home stabilized quickly.

November 4, 2022

C.R.
Reading, PA

Reliable, efficient and attention to detail!

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Response From ServiceMaster Assured Cleaning

November 07, 2022

Thank you Chris for the awesome review. Having a water damage at your property is very stressful and we appreciate the trust you put in ServiceMaster Restore to mitigate and repair the damage.

September 30, 2022

Frank Barbehenn
Bethlehem, PA

The quality of workmanship, caring about it, and Skip’s integrity as well as graciousness. He’s “had my back” meaning been willing to work his schedule last minute to accommodate me. Very grateful.

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Response From ServiceMaster Assured Cleaning

November 07, 2022

Thank you Frank for the rave review on your experience with ServiceMaster Restore and your Project Manager Skip.

July 30, 2022

Wayne Lesher
Bernville, PA

From the first phone call to job completion service was fast and professional. The work involved a real estate transaction so time was of the essence. The owner, Skip, and all his employees were friendly, courteous and professional. The job came out better than I expected.

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Response From ServiceMaster Assured Cleaning

August 03, 2022

Thank you Wayne for taking the time to leave us this amazing review.

July 21, 2022

V.S.
Collegeville, PA

extremely nice people. knows what they are doing. gets the job done quick. It was a breeze having them. a little annoying with the fans to dry out after 4 days but we lived and serviced, but it did a super great job and dried out my basement like you couldn't imagine. Very good well done. was extremely happy !!!

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Response From ServiceMaster Assured Cleaning

July 22, 2022

Thank you, Val, for the amazing review and sharing your experience! It made your ServiceMaster Project Manager Jeff Bell’s day. 🙂 I know those air movers can be noisy and annoying but they get the dry out done which prevents any further damage to your structure. It is a priority for our ServiceMaster Restore franchise to put in the work to keep you and all of all customers happy.

July 11, 2022

M.W.
Pine Grove, PA

The team that came was very respectful and answered all of my questions and eased my worries. They worked swiftly and completely to tackle the job. They reviewed all procedures with me on arrival and again reviewed what was completed before leaving. The process was smooth and I can’t thank the team enough for their help in cleaning up our damage!

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Response From ServiceMaster Assured Cleaning

July 12, 2022

Thank you Michael for taking the time to review our ServiceMaster Restore franchise in Reading, PA. Your satisfaction is our priority and I am glad ServiceMaster was able to provide all the water mitigation needed to clean up the damage.

April 4, 2022

M.P.
Pottsville, PA

same people different claim

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Response From ServiceMaster Assured Cleaning

April 05, 2022

Hi Mike. Sorry to see you had another water loss to deal with, but glad we were able to provide the water restoration / mitigation services needed to get you back to pre-loss condition. As always, your satisfaction is very important to ServiceMaster and we thank you for taking the time to provide feedback.

March 22, 2022

John Crozier
Boyertown, PA

Very professional, thorough and courteous

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Response From ServiceMaster Assured Cleaning

April 05, 2022

Thank you John for taking the time to give us feedback. Knowing that you were satisfied with the services provided is very important to ServiceMaster.

March 20, 2022

J.C.
Schwenksville, PA

No cost follow up if mold remains

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Response From ServiceMaster Assured Cleaning

March 22, 2022

Hi Joe, Thank you for taking the time to submit a response to our survey. ServiceMaster's goal is to have complete satisfaction on all the jobs serviced by our teams. I see you rated the service you received as a 7 out of 10. I would appreciate, if you have the time, understanding where and how we could improve the mold remediation service provided. You can reach me or your Project Manager at our office number of 610-374-1881. Again your satisfaction is very important to us and your input helps us produce a better service - I look forward to hearing from you :). Laura

March 2, 2022

D.S.
Reinholds, PA

Professionalism

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Response From ServiceMaster Assured Cleaning

July 12, 2022

Thank you Deborah for taking the time to review our ServiceMaster Restore franchise in Reading, PA. Your satisfaction is our priority.

January 20, 2022

C.S.
Birdsboro, PA

Very efficient and professional.

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Response From ServiceMaster Assured Cleaning

January 21, 2022

Thank you Constance for taking the time to give ServiceMaster Restore a review. We appreciate and value your business.

December 27, 2021

Dolores Santospirito
Macungie, PA

Did a great job. Friendly and competent. Will recommend highly.

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Response From ServiceMaster Assured Cleaning

January 21, 2022

Thank you for taking the time to review ServiceMaster Restore. Your business is important to us and greatly appreciated.

November 18, 2021

K.C.
Myerstown, PA

Grace and her team were excellent to work with. They were honest, conscientious and extremely thoughtful, going above and beyond to help me with a rough situation.

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November 8, 2021

M.P.A.
Reading, PA

Thoroughness and quality of work were exceptional. Staff were helpful, professional, and caring. Applause!

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November 1, 2021

C.S.
Reading, PA

They were very professional and did an amazing job cleaning our basement damage.

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September 15, 2021

Brenda Lazo
Reading, PA

I like that my floors look better than before the flood. The bad smell is gone and it just feels clean in my basement. Professional and great service. Very good job!

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September 13, 2021

V.K.
Lebanon, PA

To be quite frank, I like the people, the quick response and the way they conduct business .Did an excellent job with my basement damage.

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September 11, 2021

Jennifer Lowe
Phoenixville, PA

The team was very through, respectful, and answered all my questions as well as providing me information I didn’t even think of. Their clean up was fantastic with nothing left behind. I would use them again if I ever had a need

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July 24, 2021

John Smolock
Frackville, PA

Dee, Emma, Hunter, and Rebecca have done an absolutely thorough cleaning of our property. Right from the beginning the expertise shown by Skip with the estimate and walkthrough of the process right through demonstrating the knowledge on how to clean and then the actual cleaning in a timely manner, the job was superb. We thank everyone also for their friendly and caring manner.

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Google Rating

4.9

Based on 43 reviews

ServiceMaster AC / ServiceMaster Restore

4.9

Susan Karper

22:19 21 Feb 23

When I discovered that we had a significant amount of mold in a wood panelled spare bedroom, I was quite upset. As a realtor, I had had some experience with mold removal contractors who take advantage of worried homeowners. I didn't need to worry with ServiceMaster Restore AC. They recommended a course of action that got rid of the mold, cleaned our belongings, and most importantly, located the source of the problem. Everyone on the demolition and cleaning crews was friendly, professional and careful with our furniture and other things. They arrived promptly and the project moved along quickly. Throughout the project, Skip gave me a lot of information about mold and how to prevent it in the future. He found the source of the water infiltration so that we could fix it. We look forward to having a new mold-free guest room in the future! Many thanks to the whole team at ServiceMaster Restore.

melissa Black

14:12 16 Feb 23

This was the best experience I’ve had with any type of construction in 59 years. They were here fast, explained everything exactly, always told us who’d be here and when. The owner was always checking in on us and the staff was so punctual, polite, and capable. Every square inch of our multi faceted job is perfect. Thank you so much !!!!!

Rachel Ferguson

23:26 24 Sep 22

Would absolutely recommend service master. We had mold in our basement and they went above and beyond to address our concerns.

Jackie Grace

20:20 13 Jun 22

I cannot say enough good things about this company! Gerard and his team assisted me right away when I had a leak in my house from my toilet causing water damage from the second floor to the basement. They helped answer all of my questions, were polite and professional but still "down to earth" and able to joke around. They were very thorough in their inspections making sure to not miss anything. Something I found specifically helpful was that they work closely with my insurance company taking me out of the equation as the middle an which made dealing with the situation a lot easier. Hoping I never have to need their assistance again lol, but if so 10/10 would recommend!

Andrew Galley

03:58 19 Jun 21

Had a massive water leak at my house. My insurance company called Service Master, and they were out quickly. They took the time to walk me through the process and started clean up right away. The crew was professional, caring, and hardworking. You couldn’t ask for more when you are experiencing what feels like a disaster. While I hope I never have to call on them again, it’s reassuring to know that they are around if you need them.

P S

20:27 07 Mar 21

Grace was an Angel sent to us after a puff back. Besides the soot damage, we were dealing with a family member in the hospital who needed to come home and couldn’t go to a hotel during covid. Grace took care of everything and I mean everything. She kept in contact with the insurance co, constantly stayed in touch with me updating me. She had all damages removed, and cleaned every inch of the house including the basement in record time. Every person she brought in was courteous and very respectful of the person in our home who was recovering from surgery. The entire team worked efficiently and quietly. It was an extremely stressful time but not only are these individuals professionals, they are very compassionate and considerate individuals. I can’t recommend them highly enough or thank them enough. God bless you for your work!

Jay D

13:56 07 Feb 21

Highly recommend them. Good price. Grace was great to work with.

Pam Kramer

12:15 25 Jul 20

ServiceMaster cleaning assessment services was the provider for the massive cleaning efforts provided to my mother after a kitchen fire. They were pleasant and very prompt. Arriving the day after the fire, they immediately assessed the damages and assisted in dealing with the cost assessment for cleaning, laundry and electrical servicing as well as cost value for items to be replaced. The people assigned to clean for us were quiet and friendly. They worked diligently and kept us abreast of things that needed to be replaced in the kitchen due to smoke damage. Rose helped us by ensuring that we received reimbursement for dry goods and containers as well as informing us when it was discovered the ceiling tiles would have to be replaced. Theron communicated with us directly to make sure our necessities were replaced promptly and even hung the curtains up himself when they were returned. We would recommend the ServiceMaster cleaning service and Theron from Linens and Electronics to assist with restoration any day.ServiceMaster was our provider for all repairs to the kitchen. John responded promptly to us for updates on when the replacement items for our kitchen were available for installation. I don't have worker names for the contractors, but every employee was hard working and knowledgeable. They arrived timely and made every effort to be not only efficient, but friendly and accommodating. They worked very diligently and with as little disruption as possible. All came to the house prepared for the tasks to be performed each time. If issues arose for items needing repair such as in replacing my mother's sink, they informed us promptly of their findings so we were able to provide new materials to replace the sink, faucet and brackets as well as plumbing repairs to drain. They work hard without supervision and were honest and dependable.The kitchen repairs came out beautifully from refinishing the cabinets to placing the new backsplash and countertop. We would recommend ServiceMaster contracting for repairs any day as well.

Maryellen Hartzell

12:19 17 Apr 20

I couldn't have asked for a better company. Their workers are fast, friendly and enjoy their jobs which make them an asset to their employment. If I would ever need a restoration company in the future...I would hope Service Master was available to do the job.

Dorothy Gordon

17:11 01 Mar 20

Grace may our cleaning situation easy and stress free. Dave was great to work with very understanding and caring. The crew was awesome, professional and fast.

Mark Clark

19:30 10 Feb 20

Had smoke damage throughout the house due to an old oil furnace catching fire.The Service Master cleaning and construction team both performed professionally.Grace, Rosy and her team were the very professional cleaners that removed heating oil smells and soot off of everything in the house. Truckloads of damaged stuff were removed.John P, the lead contractor drew up the contract of repairs and replacements required. He worked with me on getting a gas furnace in instead of oil furnace as listed in contract. He worked with me on the insurance deductible too!Marius and Diana painted my home making it look new again, taking pride in their work.Their floor technician did an awesome job installing carpeting and linoleum, thank you!.The subcontractors - plumbing, hvac, clothes cleaning services were all outstanding.The house has never looked so good!Pics may come later.

For Freedom

14:00 16 Mar 17

After coming home from a 12-hour shift, I found the house completely filled with smoke and a fire burning in the basement. When the fire had been put out, it was determined by the insurance company that the house contents had to be taken out, cleaned and the house gutted and rebuilt. After asking around and with a recommendation from the insurance company I decided to go with Service Master to do both the clean out and the rebuild. Within an hour, Grace from Service Master arrived and got things moving, explaining to me the whole procedure. She was kind, considerate and compassionate.John was the general contractor in charge of the rebuild. The work was done with quality and he had a lot of money saving ideas as well as ideas for upgrades while the opportunity was there. He kept the construction moving forward at a good pace.Everyone that was on the clean out, reconstruction and move back did great work. They all were conscientious and worked hard. The gutting of the house was especially hard and dirty work, but I did not hear one single complaint. They got in there and did what needed to be done.If you are ever in the unfortunate situation where you need this type of work done, I would highly recommend this company.

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